Insights

Doing the right thing for customers is at the heart of a stable and thriving financial system. We review top themes from the 2024 FLA Conference and explore key findings from the FCA's recent review of vulnerable customer treatment.

The FCA has removed the expectation for firms to have a designated Consumer Duty champion at Board level, but reaffirm to firms that Consumer Duty will be central to their five-year strategy.

Gen Z’s world has been shaped by the pandemic crisis, economic decline and global conflict. Our latest article explores the unique borrowing challenges facing Gen Z and considers how financial institutions can adapt to provide better outcomes.

In collaboration with FinTech North, our ‘Borrowers on the Brink’ webinar presented insights from our 10th annual consumer borrowing report and discussed the latest trends and attitudes towards borrowing and lending.

Download our exclusive research on UK consumers' attitudes to lending in 2024.