The mortgage sector has evolved. With the era of ultra-low interest rates behind us, lenders are under pressure to compete on efficiency, flexibility and service quality.
Our advanced mortgage servicing software supports your servicing agents in delivering consistent, compliant and efficient service. You can deploy it independently or combine it with our award-winning customer contact centres for a fully managed solution.
We currently manage over £23 billion in UK mortgage assets from our Cardiff Centre of Excellence, supporting clients across first charge, second charge and specialist mortgage products.
Overcoming key challenges in Mortgage Servicing
Our next-generation platform solves legacy headaches
Embedded compliance
The heightened scrutiny of Consumer Duty has placed mortgage lenders under intense pressure at a time when more and more customers are financially vulnerable.
Lenders are looking to their providers to support them in complying with these and future regulatory shifts without disturbing workflows, or negatively impacting the quality of customer service and call centre management.
Meeting changing expectations
At a time when customer expectations are rapidly evolving, keeping pace with the benefits and pitfalls of technology is key to delivering excellent service.
Our flexible, user-friendly mortgage lender software has been developed over many years working closely with clients and has been robustly tested at every turn. It will significantly improve your portfolio management, reduce risk and (augmented with the expertise of our contact centres) offer an effortless route to optimising your offering.
Managing growth
We know that reliance on legacy software or manual processes holds lenders back as they outgrow their operational capacity and need to scale up.
How we can help?
Faster onboarding and training
Our intuitive UI and guided workflows reduce training time for new agents and support consistent service delivery across teams.
Operational efficiency at scale
Automate routine tasks, streamline document handling, and reduce manual errors. Our platform helps you scale without increasing headcount or compromising service quality.
Real-time insights for better decisions
Empower agents with real-time access to customer data, case history, and AI-generated insights—enabling faster, more informed decisions and proactive support.
Flexible deployment
Whether you’re running a hybrid model or managing everything in-house, Lenvi’s cloud-native platform adapts to your operational model and growth strategy.
Clients who trust us
Lenvi Achieves High-Performance Fitch Servicer Rating
The Fitch rating is based on Lenvi’s ability to provide primary servicing of residential mortgages. The high rating is a testament to Lenvi’s operational excellence, technological infrastructure, and unwavering commitment to maintaining the highest standard of compliance.
What our clients say about Lenvi
The new loan administration system is a key part of our investment in digital transformation and we are delighted to be working with Lenvi. This is a long-term partnership that will help us to drive operational efficiencies and better manage our customer portfolio of over 2,500 Welsh businesses as we support them with their commercial funding needs.
By proactively looking at world and financial events, we have been able to adjust our affordability model. It also made us look at customers we’ve already lent to from a credit risk perspective. We’ve looked back and tried to understand what percentage of our customer borrowing base would still have a financial buffer, if they’d applied with us today for a loan. We then identified the highest risk customer segment and have been reaching out to them to say - if they are struggling, we’re here to help.
Why Lenvi?
A wealth of expertise. Lived experience. A track-record of success. On-hand human support. Lending solutions that deliver industry leading innovation.
in credit assets managed across our platforms
trust our platform, including major mortgage providers
supported in mortgage assets by pur Cardiff Centre of Excellence
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Check our solutions for mortgage servicing
Reduce costs, increase efficiency and use one tool to manage your collections cycle. Let us streamline your operations.
Deliver a seamless lending experience to digital customers using intelligent workflows, improved data transparency, fully customisable tools and a collaboration layer that lets you deploy new features easily.
End-to-end solutions offering ultimate peace of mind for both securitised and non-securitised portfolios.
Talk to our team to see how we can help
Book a meeting with our team of experts to discuss your needs.