Following a full review of Lenvi’s loan servicing processes, controls, and IT framework, Fitch has assigned Lenvi Servicing Limited (Lenvi) an overall rating of RPS2- (High Performance).
The Fitch rating is based on Lenvi’s ability to provide primary servicing of residential mortgages. The high rating is a testament to Lenvi’s operational excellence, technological infrastructure, and unwavering commitment to maintaining the highest standard of compliance.
This achievement underscores our strengths in the residential mortgages industry as we continue to advance our presence in the sector.
Lenvi’s compliance function and robust IT framework were identified as particularly proficient, both attaining high individual ratings.
Robust IT framework: Our leverage of cutting-edge technology to deliver exceptional service and to maintain the highest standards of security and reliability was noted.
- Our use of cloud-hosted systems and leveraging of AI for document analysis with human oversight supports seamless operations, efficient loan management, and advancing communication systems.
- Further, our ISO22301 certification validated Lenvi’s business continuity management system, and the ISO27001 certification demonstrates strong information security protocols.
Our employment of technologies combined with security measures have contributed to Lenvi achieving the highest possible rate in the technology category, reflecting our commitment to customer-centred innovation and industry-leading capabilities.
Strong Compliance Processes: As the leading FCA regulated loan software and servicing provider, Lenvi’s three-line defence compliance model was highlighted in the review.
First-line controls are performed by both team leaders, second and third by the compliance team. Compliance activities include maintaining a risk register, horizon scanning for legislative changes, and ensuring fair borrower treatment.
The recognition of our rigorous compliance approach emphasises our abilities to deliver safe, borrower-focused loan servicing solutions.
“We are pleased to receive a Fitch rating of 2-. The rating is a direct reflection of our dedicated team and the strategic investments we’ve made in technology and compliance. It affirms our dedication to providing best-in-class service to our clients and their borrowers and demonstrates our readiness to take on complex portfolios and support our clients to navigate challenging market conditions effectively. As we continue to grow and innovate, we remain committed to maintaining the high standards that earned us this recognition.”
Richard Carter, CEO at Lenvi
For more information about Lenvi and its services, contact one of our team today.