Exceed expectations at every stage
Improve the efficiency, effectiveness and compliance of your entire product range with support from Lenvi’s customer excellence team. We provide full-service mortgage and loan servicing, including origination, customer support and collections, tailored to your customer base and operational needs. In a competitive market where winning business is hard, we help you retain it by delivering the high-quality service your customers expect.
Lower your cost-to-serve and enhance customer satisfaction
Lenvi’s business process outsourcing combines advanced technology with deep operational expertise to help you reduce servicing costs and improve customer satisfaction. We take the time to understand your proposition and customer needs, delivering tailored support across white-label servicing, customer management and digital transformation. Our scalable model helps you expand your servicing channels without increasing complexity.
Talk to the experts in BPO servicing
With Lenvi on your side, greater efficiency and lowered expenses don’t come at the cost of your customers’ satisfaction.
Customer satisfaction that grows with your business
Growth should not come at the expense of service quality. Lenvi’s mortgage and loan servicing helps you scale efficiently without increasing headcount. With our technology and expert support, you stay agile, apply best practices and continue to raise service standards as your business expands.
A smoother path to growth
Lenvi gives you access to the people, processes and technology needed to scale with confidence. Our servicing teams operate as an extension of yours, helping you grow without disruption or compromise.
Fair customer treatment, built in
Every customer is different. Our teams are trained to identify and support vulnerable customers, ensuring fair outcomes and compassionate service during difficult conversations.
Focus on leading the market, not reacting to it
With Lenvi managing customer queries and day-to-day servicing, your teams gain the space to focus on strategy. You stay ahead of the market by acting proactively, not reactively.
Your outsourced, in-house team
Our Customer Excellence Centre doesn’t just act as external suppliers of mortgage and loan servicing. We’re a seamless extension of your client with the same dedication, values and voice. We align with your goals, values and customer expectations, acting as a true extension of your team. You gain the consistency and control of in-house support, with the flexibility and efficiency of outsourcing.
Mortgage servicing to grow with confidence and deliver at scale
Lenvi helps you exceed your growth targets by combining expert resource, proven processes and advanced technology. We enable you to deliver exceptional customer experiences without increasing operational complexity.
Flexible excellence
Stay responsive to changing borrower expectations with scalable servicing that flexes with your business.
Seamless experiences
Deliver consistent, high-quality service through a blend of personal support and smart technology across every stage of the mortgage lifecycle.
React, pivot, adapt
We’re experts on driving change and improvement for our clients. We help you respond to market shifts and customer needs without compromising care or compliance.
Confidently compliant
All our operations are fully FCA-regulated. You can trust us to help you meet your obligations and protect your reputation.
Customer insight
Use real-time data and reporting to understand your customers, improve service and identify new opportunities for growth.
Excellence never stands still
We never stand still. Our teams analyse trends and interactions to help you keep raising the bar as your business evolves.
Mortgage and loan servicing features
No need to worry about compliance, capacity, or quality of service. With Lenvi’s mortgage and loan servicing, you’re always fully supported.
Full scalability
Lenvi’s servicing model is designed to flex with your needs. Whether you’re managing seasonal peaks or scaling long-term growth, we provide the capacity and expertise to keep you moving forward.
Personalised training
Our in-house training ensures every agent reflects your tone, values and processes. We act as an extension of your team, delivering a consistent experience to your customers.
Real expertise
Our teams are trained to identify and support vulnerable customers, including those in financial distress. We ensure fair treatment and compassionate service at every stage.
Additional assistance or full service
Whether you need additional capacity to support your internal teams or a fully outsourced solution, our Customer Excellence Centre delivers the flexibility to meet your goals.
COMPANIES WHO TRUST US
Lenvi Achieves High-Performance Fitch Servicer Rating
The Fitch rating is based on Lenvi’s ability to provide primary servicing of residential mortgages. The high rating is a testament to Lenvi’s operational excellence, technological infrastructure, and unwavering commitment to maintaining the highest standard of compliance.
Why Lenvi?
A wealth of expertise. Lived experience. A track-record of success. On-hand human support. Lending solutions that deliver industry leading innovation.
of credit assets are expertly managed on behalf of our clients.
every 5 seconds, a new loan application is processed on our platform
trust our platforms and services to deliver for their customers
Read our latest news
Other Solutions
Loan management software solutions
End-to-end loan servicing software that uses intelligent workflows, improved data transparency and fully customisable tools.
Standby servicing solutions
Our standby servicing solutions allow your portfolios to be fully administered if something happens to your business.
Loan origination software
Our software helps to reduce your costs, increase overall efficiency and streamline your processes.
Overcoming key challenges in Mortgage Servicing Industry
We currently manage more than £23 billion of UK mortgage assets direct from our Cardiff centre of excellence, supporting our clients across first charge, second charge and specialist mortgage products.
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