Complaints data publication 01/01/26 to 30/06/26
The Financial Conduct Authority (FCA) requires all companies regulated by them to publish high level information about complaints. The information is published twice a year from 1 January to 30 June and 1 July to 31 December.
The FCA also requires firms to break down the nature of complaints into product categories.
Currently, all complaints we receive relate to Home Finance - 2nd Charge Mortgage administration. We’ve listed our complaints data below.
Complaints Publication Report
Firm name: Lenvi Servicing Limited
Group (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 01/01/26 to 30/06/26
Product / service grouping | Provision (at reporting period end date) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
Homes Finance | 1.39% | 478 | 427 | 15.69% | 43.51% | 76.11% | Delays / Timescales |